Frequently Asked Questions

myHealthbox is the largest source of information on medicines and healthcare products.

Users can search for information on human and veterinary medicines and drugs, cosmetics, food supplements, herbal and nutritional products for human use and plant protection products.

For each product we provide both detailed information as well as the official information leaflet in digital format; professional users can also access technical documents like the Summary of Product Characteristics (SPC).

Besides this myHealthbox also offers a number of other services like the News and Alerts and the Pharmacies search service covering over 22 countries.
The eLeaflet is a new digital information leaflet format developed specifically for the healthcare.

The eLeaflet has been developed according to users' and patients' needs in order to improve information quality and access and, consequently, make the products safer to use for evryone. The eLeaflet is therefore richer in content, more informative and useful of a traditionsal paper leaflet while being at the same time extremely easy to use.

You can access myHealthbox and eLeaflets via our web site (www.myHealthbox.eu) or a client application (myHealthbox Mobile) available for smartphones, tablets and eReaders.

The eLeaflet is an enhanced version of the paper leaflet commonly found in the product's package; in an eLeaflet you will find the same official and approved information plus a lot more (for example extended and searchable text, audio, images, video, slide shows, dosage helpers, embedded forms etc.)

The actual content can vary and is usually decided by the producer, in most eLeaflets you will find the following information:

  • textual and multimedia content to help use the product in the safest way
  • information on the producer, customer care and medical helpline numbers and link to places where to find further information about the product
  • dosage helper forms and adverse reaction form which can be filled in directly online.

Email clients sometimes move mails from unknown sources into the spam folder, we suggest you first look in there and then add myHealthbox.eu to your trusted domains so you will not have the same problem in the future. If you still cannot find the activation email get in touch with us at info(a)myHealthbox.eu, we will check your account and resend the mail if needed.

In the 'Mobile' section of our site you will find all the information on our mobile client and the links to the stores where you can download the application for your specific device.

myHealthbox Mobile is free for all platforms.

You do not have to but we recommend that you do so that we can send you the most relevant Alerts and News.

The system will maintain a list of the products accessed most recently (the Recent searches folder) so you can always find the latest products there.

You will have to add products to your favourites list (the My medicines folder) if you are using myHealthbox Mobile and want to access information leaflets both online and offline.

In order to register to myHealthbox you will need to accept our usage terms and conditions, that deals with all the legal stuff but if you really want to keep you data private there is one simple thing to do: do not give away your personal data.

While we do track access and usage you only need a valid email address to use myHealthbox, any valid email address will do so it is really easy to stay anonymous if you want to.

We do our best to only source information from official, reputable sources (over 95% of our data comes from Health Ministeries or Healthcare Agencies) and to keep it up-to-date.

We recommend that in any case you check with your doctor as we cannot guarantee that the information is correct or up-to-date.
With over 1 million products it is very unlikely that you cannot find any results for your query. In a normal search make sure you type at least 3 characters, if you are using a barcode number try with the medicine name or with the active ingredient. You can also browse through all available products for a given language with the "browse by" option.

In advanced search you will need to enter some characters in at least one of the top fields before using the Language, Country or Type selectors.
If you find the product but there is no information leaflet available, use the request window in product details page to request it.

If you cannot find the product please send a request to our Customer Service at info(a)myHealthbox.eu with as many details as possible so we can add it.

Search the largest source of information on medicines and healthcare products, over 1 million products information leaflets and technical documents in more than 20 languages.

Register either as "general public" or as a "professional user".

Standard registration gives you access to documents available to the general public.

You need to register as a healthcare professional to access technical documents. Both types of registration are free.
Add products you are interested in to your personal list (my Medicines). The system will also automatically keep a list of the products searched more recently.

We will send you alerts and notifications (you will see them in you account under Alerts/Notifications) if there is important information related to the products in your list (i.e. safety alerts, recalls or changes to the information leaflets).
While most documents we provide are in text or pdf format, you will also notice that for some products there is a new multimedia format available: this is called the eLeaflet format.

This is a new de-facto standard for digital information leaflets designed specifically for the healthcare (a bit like the iBook format for books and magazines).
Download the myHealthbox Mobile app to access your account from any mobile device.

We currently support iOS, Android and WindowsPhone.

The default registration is for the general public, as a normal user you can only access the Patient Information Leaflet, professional users can also access technical documents like the Summary of Product Characteristics (SPC).

Both types of registration are free.

Email clients sometimes move mails from unknown sources into the spam folder, we suggest you first look in there and then add myHealthbox.eu to your trusted domains so you will not have the same problem in the future. If you still cannot find the activation email get in touch with us at info(a)myHealthbox.eu, we will check your account and resend the mail if needed.

Registered users get access to their personal area where they can store their favourite products (my medicines). The system will also automatically maintain a folder with the products accessed most recently. Users can add or remove product to/from both lists using the Favourites icon.

Registered user can access documents in their original format without limitations (unregistsred users can visualize only one or two pages in most cases).

Registered users also take advantage of our Alerts and News service for the products in their personal lists.

To cancel your account simply send a request to info(a)myHealthbox.eu from the email account you used to register on myHealthbox.

Terms and conditions for use of the myHealthbox web sites and client applications for smartphones and eReaders.

The www.myHealthbox.eu Web Site (the “Site”) is an online information service provided by Youbiquitus Mobile Solutions Srl (the “Company“), subject to your compliance with the terms and conditions set forth below.

PLEASE READ THIS DOCUMENT CAREFULLY BEFORE ACCESSING OR USING THE SITE. BY ACCESSING OR USING THE SITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET FORTH BELOW. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS AND CONDITIONS, YOU MAY NOT ACCESS OR USE THE SITE. www.myHealthbox.com MAY MODIFY THIS AGREEMENT AT ANY TIME, AND SUCH MODIFICATIONS SHALL BE EFFECTIVE IMMEDIATELY UPON POSTING OF THE MODIFIED AGREEMENT ON THE SITE. YOU AGREE TO REVIEW THE AGREEMENT PERIODICALLY TO BE AWARE OF SUCH MODIFICATIONS AND YOUR CONTINUED ACCESS OR USE OF THE SITE SHALL BE DEEMED YOUR CONCLUSIVE ACCEPTANCE OF THE MODIFIED AGREEMENT.
The entire contents of the Site are protected by international copyright and trademark laws. The owner of the copyrights and trademarks are www.myHealthbox.eu, its affiliates or other third party licensees.

YOU MAY NOT MODIFY, COPY, REPRODUCE, REPUBLISH, UPLOAD, POST, TRANSMIT, OR DISTRIBUTE, IN ANY MANNER, THE MATERIAL ON THE SITE, INCLUDING TEXT, GRAPHICS, CODE AND/OR SOFTWARE.

You may print and download portions of material from the different areas of the Site solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials. You agree to grant to www.myHealthbox.eu a non-exclusive, royalty-free, worldwide, perpetual license, with the right to sub-license, to reproduce, distribute, transmit, create derivative works of, publicly display and publicly perform any materials and other information (including, without limitation, ideas contained therein for new or improved products and services) you submit to any public areas of the Site (such as bulletin boards, forums and newsgroups) or by e-mail to www.myHealthbox.eu by all means and in any media now known or hereafter developed. You also grant to www.myHealthbox.eu the right to use your details in connection with the submitted materials and other information as well as in connection with all advertising, marketing and promotional material related thereto. You agree that you shall have no recourse against www.myHealthbox.eu for any alleged or actual infringement or misappropriation of any proprietary right in your communications to www.myHealthbox.eu. All images, videos and textual information provided as part of the free digital download remain the copyright of the original owner and are provided for personal use only. They must not be sold, given away, offered as part of any incentive of any kind: free or other wise, and may not be used for public presentation without the prior written consent of the owner.
Publications, products, content or services referenced herein or on the Site are the exclusive trademarks or service marks of www.myHealthbox.eu. Other product and company names mentioned in the Site may be the trademarks of their respective owners.
You understand that, except for information, products or services clearly identified as being supplied by www.myHealthbox.eu, www.myHealthbox.eu does not operate, control or endorse any information, products or services on the Internet in any way. Except for www.myHealthbox.eu- identified information, products or services, all information, products and services offered through the Site or on the Internet generally are offered by third parties, that are not affiliated with www.myHealthbox.eu. You also understand that www.myHealthbox.eu cannot and does not guarantee or warrant that files available for downloading through the Site will be free of infection or viruses, worms, Trojan horses or other code that manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to the Site for the reconstruction of any lost data.

YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SITE AND THE INTERNET. www.myHealthbox.eu PROVIDES THE SITE AND RELATED INFORMATION “AS IS” AND DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING WITHOUT LIMITATION WARRANTIES OF TITLE OR NON INFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) WITH REGARD TO THE SERVICE, ANY MERCHANDISE INFORMATION OR SERVICE PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY, AND www.myHealthbox.eu SHALL NOT BE LIABLE FOR ANY COST OR DAMAGE ARISING EITHER DIRECTLY OR INDIRECTLY FROM ANY SUCH TRANSACTION. IT IS SOLELY YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS AND USEFULNESS OF ALL OPINIONS, ADVICE, SERVICES, MERCHANDISE AND OTHER INFORMATION PROVIDED THROUGH THE SERVICE OR ON THE INTERNET GENERALLY. www.myHealthbox.eu DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SERVICE WILL BE CORRECTED. YOU UNDERSTAND FURTHER THAT THE PURE NATURE OF THE INTERNET CONTAINS UNEDITED MATERIALS SOME OF WHICH ARE SEXUALLY EXPLICIT OR MAY BE OFFENSIVE TO YOU. YOUR ACCESS TO SUCH MATERIALS IS AT YOUR RISK. www.myHealthbox.eu HAS NO CONTROL OVER AND ACCEPTS NO RESPONSIBILITY WHATSOEVER FOR SUCH MATERIALS.

All information contained in our service is presented for information purposes only. The material is in no way intended to replace professional medical care or attention by a qualified practitioner.

Use of the site is intended for the general public, whenever content or parts of the site are intended for medical or healthcare professionals these will be clearly marked or will require a specific login.
IN NO EVENT WILL www.myHealthbox.eu BE LIABLE FOR: (I) ANY INCIDENTAL, CONSEQUENTIAL, OR INDIRECT DAMAGES (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR INFORMATION, AND THE LIKE) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SERVICE, OR ANY INFORMATION, OR TRANSACTIONS PROVIDED ON THE SERVICE, OR DOWNLOADED FROM THE SERVICE, OR ANY DELAY OF SUCH INFORMATION OR SERVICE. EVEN IF www.myHealthbox.eu OR ITS AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (II) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE SERVICE AND/OR MATERIALS OR INFORMATION DOWNLOADED THROUGH THE SERVICE. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, www.myHealthbox.eu LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.

www.myHealthbox.eu makes no representations whatsoever about any other web site which you may access through this one or which may link to this Site. When you access a non-www.myHealthbox.eu web site, please understand that it is independent from www.myHealthbox.eu, and that www.myHealthbox.eu has no control over the content on that web site. In addition, a link to a www.myHealthbox.eu web site does not mean that www.myHealthbox.eu endorses or accepts any responsibility for the content, or the use, of such web site.
You agree to indemnify, defend and hold harmless www.myHealthbox.eu, its officers, directors, employees, agents, licensees, suppliers and any third party information providers to the Service from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this Agreement (including negligent or wrongful conduct) by you or any other person accessing the Service.
The provisions of paragraphs 2 (Use of the Service), and 3 (Indemnification) are for the benefit of www.myHealthbox.eu and its officers, directors, employees, agents, licensees, suppliers, and any third party information providers to the Service. Each of these individuals or entities shall have the right to assert and enforce those provisions directly against you on its own behalf.
This Agreement may be terminated by either party without notice at any time for any reason. The provisions of paragraphs (Copyright, Licenses and Idea Submissions), (Use of the Service), (Indemnification), (Third Party Rights) and (Miscellaneous) shall survive any termination of this Agreement.
This Agreement shall all be governed and construed in accordance with the laws of Italy applicable to agreements made and to be performed in Italy. You agree that any legal action or proceeding between www.myHealthbox.eu and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a federal or state court of competent jurisdiction sitting in Italy . Any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred. www.myHealthbox.eu’s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. www.myHealthbox.eu may assign its rights and duties under this Agreement to any party at any time without notice to you.
This privacy policy sets out how the Site uses and protects any information that you give the Company when you use this website. The Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Company may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Currently we are using Google Analytics to analyze the audience of the website and improve our content. No personal information is collected from Google Analytics. For further information on the privacy policy concerning Google Analytics, please go here, https://support.google.com/analytics/answer/6004245?hl=en
This policy is effective from 01 January 2011.
We may collect the following information:
  1. name, date of birth, family status and other personal details
  2. contact information including email address and phone numbers
  3. demographic information such as postcode, location, preferences and interests
  4. other information relevant to customer surveys and/or offers.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
  1. Internal record keeping.
  2. We may use the information to improve our products and services.
  3. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  4. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
You may choose to restrict the collection or use of your personal information in the following ways:
  1. whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  2. if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@myhealthbox.eu


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Any rights not expressly granted herein are reserved. This agreement applies to www.myHealthbox.eu and all its affiliate domains. COPYRIGHT NOTICE.© 2010-2015
This site is funded primarily through banner advertising. Some private companies pay us to have their products listed on our site. None of these sources of funding have any influence on the editorial content of the website. As the information we provide has already been approved by national or international regulatory bodies we do not require customers approval in order to publish information therefore we believe this does not cause any conflicts of interest. Our editorial content is not influenced by the funding sources. Our website hosts Google sponsored ads and links. We do not control the Google ads content. Our website hosts advertising banners only. Advertisement is distinguished by a triangle icon in the top right corner, the word AdChoices appears when the mouse is over the icon.

Access information about your medicines and healthcare products wherever you are.

Search for medicines and healthcare products.

Browse through over 1 million products, information leaflets and technical documents.
Access you personal medicines list and add new products to your list.

The information leaflets in your lists are kept automatically up-to-date.
View information leaflets in text, pdf and eLeaflet format.

The eLeaflet format is the new de-facto standard for digital information leaflets and is designed to provide the best experience on mobile devices.
Receive alerts,news and updates about the products in your lists.

Alerts and news are automatically matched against you personal lists so that we only show the information most relevant to you.
Find the pharmacy nearest to you in over 22 countries.

Name, address and phone number for most pharmacies are also provided.
myHealthbox Mobile is currently available for iOS, Android and WindowsPhone.

Tablet-optimized versions are also available for most platforms.